Return policy

30-Day Returns Policy

Shop with Confidence at Horse N Pony Depot!

We want you to be completely satisfied with your purchase. That’s why we offer a hassle-free 30-day return policy on all items. NOTE: RETURN SHIPPING IS BUYERS RESPONSIBILITY.

How It Works:

  1. Eligibility:If you’re not completely happy with your purchase, you can return it within 30 days from the date of delivery.
  2. Condition:Items must be in their original condition, unused, and with all tags and packaging intact.
  3. Return Process:
    • Contact Us:Reach out to our customer service team at [contact information] to initiate your return.
    • Shipping:We’ll provide you with instructions for returning your item. You are responsible for return shipping costs unless the item is defective, or an error occurs with your order.
  4. Refunds:Once we receive and inspect your returned item, we’ll process your refund to the original payment method. Please allow 5 days for the refund to appear in your account.
  5. Exclusions:
  • Final sale items are not eligible for return.
  • Gift cards and certain personalized items cannot be returned.