Return policy
30-Day Returns Policy
Shop with Confidence at Horse N Pony Depot!
We want you to be completely satisfied with your purchase. That’s why we offer a hassle-free 30-day return policy on all items. NOTE: RETURN SHIPPING IS BUYERS RESPONSIBILITY.
How It Works:
- Eligibility:If you’re not completely happy with your purchase, you can return it within 30 days from the date of delivery.
- Condition:Items must be in their original condition, unused, and with all tags and packaging intact.
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Return Process:
- Contact Us:Reach out to our customer service team at [contact information] to initiate your return.
- Shipping:We’ll provide you with instructions for returning your item. You are responsible for return shipping costs unless the item is defective, or an error occurs with your order.
- Refunds:Once we receive and inspect your returned item, we’ll process your refund to the original payment method. Please allow 5 days for the refund to appear in your account.
- Exclusions:
- Final sale items are not eligible for return.
- Gift cards and certain personalized items cannot be returned.